Furniture transfers from our warehouse require full deposit. Furniture transfers cancelled after 48 hours are subject to a 15% restocking fee. If we do not hear from you after 30 days of our notification that your transfer has arrived at the store and is available for pickup, the transfer will be cancelled and your deposit will become non-refundable.
Furniture can be returned for refund within 30 days, under the following conditions:
- With receipt, factory sealed, unopened, and unused, in the original condition
- A 15% restocking fee will be applied to furniture returns which were transferred from our warehouse, another location, or delivered. Any associated delivery fee is non-refundable.
Any return which does not meet the above criteria will be assessed for return and will be charged a restocking fee, starting at 15% of the purchase price. Any returns approved in these instances will be in the form of a store credit note.
All floor models, in-store reduced items, and special order furniture are considered final sale and are not eligible for return or exchange.
Damage as a result of assembly is not deemed as defect and is therefore not eligible for return.
For issues regarding defective furniture, DO NOT RETURN TO STORE. Please contact us within 14 days - email us with a detailed description of the issue, along with a photo. Or call 1 (866) 233-3732 and we will provide you with further instructions.
In the case of damaged or defective items, refunds will only be issued for items that we are unable to replace.
Return Policy | Kitchen Stuff Plus
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